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Keep up on dementia news, advocacy, innovation and opinion, from around the United Kingdom.

Scotland’s First Dementia Friendly Bank

Scotland’s First Dementia Friendly Bank


Bank of Scotland has been working closely with Alzheimer Scotland to deliver awareness-raising and information resources to branch colleagues, which will help them provide a more Dementia Friendly service to people with dementia, their families and carers.

Bank of Scotland has also committed to further train staff on the issues around dementia and to improve practices on an ongoing basis.

Robin Bulloch, managing director of Bank of Scotland Community Bank, said: “Bank of Scotland wants to lead the way to help customers affected by dementia.By taking these positive steps and training our staff in dementia awareness, we aim to help make the day-to-day life easier for people with the condition and their carers.”

Henry Simmons, chief executive of Alzheimer Scotland, said: “We are absolutely delighted to be able to work so closely with Bank of Scotland in generating this model of Dementia-Friendly Banking. Managing money is a major concern for people with dementia, their carers, partners and families. It is vital that the financial sector recognises the difficulties involved and is knowledgeable and sympathetic about the help they can provide.”

Branches of Bank of Scotland will display  ‘Dementia Friendly Bank’ window stickers. This will let customers and other people in that area know that their local branch of Bank of Scotland in involved in this important work.


Toni Gibson (on the left), who is manager of Bank of Scotland’s branch in Dyce, shares her own experience of Dementia-Friendly Banking:

“As a branch, we found the dementia awareness training very informative. It allowed the team to have an open conversation about the disease and what impact that it can have on day to day tasks such as banking. The team now realize how hard banking can be to someone who has dementia and staff are aware that we can make this a little easier for the customer and also their carers. I feel that this will help create understanding and openness towards customers not only with dementia, but also customers with other disabilities. This also helps the team to offer continued support and customer service and focus to all customers.

“My grandmother has had Alzheimer’s Disease for over 10 years. From a personal point of view, banking was incredibly difficult with my gran; there was no support from her bank and this led to many arguments and problems within the family. Money is a large worry to most people and when finance is out with your control due to an illness, it can be extremely distressing for everyone involved. With bank colleagues being better aware of dementia, they will be able to recognise the needs of these customers and work with both customers and carers to give the right service. To me, it is recognition of the importance to support and offer the services of the branch as a dementia friendly bank.

“In recent years my gran has been living in a care home and I have been actively fundraising for Alzheimer Scotland. As a family we had a very difficult time with my gran and when Alzheimer Scotland gave us help and support our lives were changed. This year I have been keen to get my branch involved with the fundraising and we have so far raised over £3,600 through various events; I ran a 10k, we completed a beach walk and we also had bake sales and an awareness day in branch.”

Alzheimer Scotland is the leading dementia organization in Scotland. A registered charity, it campaigns for the rights of people with dementia and their families and provides an extensive range of innovative and personalized support services.


24-hour dementia helpline: 0808 808 3000

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